First Consulting is a fast-growing, no-nonsense consultancy organisation specialised in offering operational advice and management solutions for clients with large-scale (customer) processes. Not strategic but operational, tactical and always in close collaboration with the client.
As a business consultant, you are the link between strategy and operation. Together with our clients, you look for solutions and improvements that have a direct impact on the operating result. In this way, you help businesses lift their operational performance to a higher level. It is important that you are able to work independently but you always have a strong team as your support network.
Examples of issues you may come across in your work are:
- Reduction of downtime at a network operator;
- Reduction of processing time of customer complaints and raising customer satisfaction;
- Management of the transition to new market structures and data systems.